Support

Support & Help Centre

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Operational update

Intensive testing and sign-in capacity

Version 5.7

We are currently going through an extensive technical testing period. Demand for Juge.ca is greater than expected, and some users have run into sign-in limits, including password and magic-link issues.

We are sincerely sorry for the inconvenience. We know legal matters are already stressful; losing access to a preparation tool can make that even harder. The team is reviewing code, increasing capacity and tuning critical paths so many more people can use the app at the same time without being locked out.

Juge.ca moved from version 0.07 to the 5.7 family in record time. The next week is focused on stabilization, load testing and fixes meant to remove the most visible frustrations for good.

Sign-in and magic links

In progress

Increasing authentication capacity, reviewing limits and reducing failures related to passwords or sign-in links.

Concurrent capacity

Load testing

Intensive testing to support tens of thousands of active sessions at once, with an architecture target of 20,000 to 50,000 concurrent users.

Code audit and fixes

Review

Reviewing critical paths, fixing friction points and hardening flows that touch accounts, matters and documents.

Expanded login options

Planned

Evaluating additional sign-in methods to offer more choice and reduce dependency on a single path.

✉️ Contact support

📚 Knowledge base

❓ FAQ

Is Juge.ca free?
The free plan covers one full matter. Paid plans add unlimited matters and professional features — see the Pricing page.
Does the Copilot give legal advice?
No. The Copilot helps organize and prepare your matter (general legal information) — it never replaces a lawyer.
Which formats are supported?
PDF, ZIP, DOCX, EML, MSG, JPG, PNG and TIFF. Scans and photos go through OCR (French + English), right on your device.
How do I change the interface language?
Settings → Preferred language (9 languages). French remains the official language of Juge.ca.

🎫 Submit a ticket

📊 My ticket status

Statuses: New → In review → Waiting on user → Resolved → Closed. Updates reach you by email.

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♿ Accessibility support

The accessibility widget (screen corner) adjusts contrast, text size, font and motion. For adapted help — alternate formats, step-by-step assistance — submit an “Accessibility” ticket: these requests are prioritized.

Our accessibility commitment

Juge.ca provides legal information and tools, not legal advice.

French is the official language of Juge.ca. In case of discrepancy or conflict of interpretation, the French version prevails.